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Hospitality is that special part of a dining experience that deals with how guests are made to feel... how they are treated
- Sean McGillivray

Hospitality Tip

  • Guests should not be referred to as "you guys" or "you two".
  • Regularly using "my pleasure" reeks of disingenuousness.
  • Greeting guests with "do you have a reservation" rather than a warm welcome will not set a positive rhythm.